FAQ

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@purpledooralchemy.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via infor@purpledooralchemy.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

We ship to most regions worldwide including EU countries such as France and Germany.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. If your order value is more than $25, we provide free shipping within the U.S.

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.

Please contact our customer service team via info@purpledooralchemy.com. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@purpledooralchemy.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

We offer the Crushed Minerals in four styles: Powder, Sand, Coarse and Extra Coarse. In our processing, we use American Society of Testing and Materials (ASTM) sieves. The Crushed Minerals are sifted in these sieves and seperated by our uniquely designated styles. Here we explain the sizes of each style.

We often get questions as to how our sizes compare to baking measurements, and what is it in ounces. Below you will find an explanation of how much to expect. However, each style and the type of mineral could greatly skew the measurement. This chart was made for our Sand style. Please, keep in mind that we sell our Crushed Minerals by weight and not by volume, how much space it fills a jar. Some minerals are lighter in weight than others, while others are much heavier. An example is that Selenite is a very light weight mineral compared to Pyrite, and dense mineral. Selenite will fill up a jar more than Pyrite will. Regarless of the space in the jar they are the same weight. A 5 gram Selenite product will be the same weight as a 5 gram Pyrite product.

Fun Fact: Every US nickel weighs exactly 5 grams.

A gram is a small metric measurement of mass (weight) that is one-thousandth of a kilogram. In Imperial measurements, the measurement that the USA uses, 1 gram is .035 ounces.

Fun fact: A US Dollar bill weighs 1 gram.

The metric system is the international system of weights and measurments. It is used universally as a set standard for many industries such the the scientific communities, to manufacturing, and to the International Gem Society.

We find that it is much easier, and a lot more accurate, to price and sell our products using the metric system.

Fun fact: One carat is 1/5th of a gram.

Our crystals and minerals are real minerals. They are in their natural state unless otherwise noted. We do carry some manmade minerals and materials that will be called out as being manmade, a couple examples are: Terahertz Stone (Silicon) and Goldstone.

Most crystals and minerals on the market are treated to enhance the color. This is typically the case with Rose Quartz and Citrine. Rose Quartz goes through a radiation process or dyed to enhance the pink color. Citrine is often heat treated to enhance its yellow hue, or it is actually Amethyst that has been heated at high heat. Amethyst darkens to a dark, burnt orange and is typically sold as Citrine Geodes, chips, or raw specimens.

Other treatments used are to stabilize the mineral. Stabilizer coats the mineral so it is not as porous which prevents it from absorbing water, and to minimize breakage. This is typically used in the jewelry making process, but can also apply to spheres, tumbles, and slabs. Stabilizer is used to keep the integrity of a mineral and to prevent damage.

We have very close relationships with the mines, mine owners, and importers themselves. This allows us to be selective with who we work with and where our materials are sourced. Many of our suppliers own their own mine, process, and import their minerals. As an example, one of our big suppliers gives partial ownership of their mines to their workers, pay livable wages, and give back to the community. They do this through building schools, and building infrastructure to support the community.

When confict and war arise, such as what has happened in Afghanistan and the Ukraine War there are tarriffs in place to prevent certain materials from entering the USA from a country of origin. Most of the minerals and crystals such as Lapis Lazuli, Charoite and Shungite in the USA were imported prior to any conflict.

We offer Bulk Pricing on our Crushed Minerals and Crystal Chips only. 

Our Bulk Pricing allows for mixing and matching different Styles and Sizes.

Purple Door Alchemy is dedicated in reducing our carbon footprint. For this reason, we use a solar energy system that supplies renewable energy to our facility.

We use recycled materials/PCR in our packaging and all of our packaging is recyclable. Purple Door Alchemy is registered under its parent company Preston Precision, LLC for France's Extended Producer Responsibility, and Germany's Verpackungsgesetz (Packaging Act). 

For our European Customers:

With this label we would like to show that we are a customer of Der Grüne Punkt - Duales System Deutschland GmbH in Germany and that our sales packaging for the German market participates in the dual system Der Grüne Punkt. 

The Green Dot is the financing symbol for the organisation of recovery, sorting and recycling of sales packaging. When you see the ‘Green Dot’ on packaging it means that for such packaging, a financial contribution has been paid to a qualified national packaging recovery organisation, set up in accordance with the principles defined in EU Directive 94/62 on packaging and packaging waste and the respective national laws.

We have made financial contributions to offset our packaging, and meet our recycling requirements by law. We have been given the "Green Dot" for our contributuons in France, and Germany.