What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by Meta Pay, Shop Pay, Google Pay or Apple Pay.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Ordering and Delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@purpledooralchemy.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via infor@purpledooralchemy.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship to most regions worldwide including EU countries such as France and Germany.

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. If your order value is more than $25, we provide free shipping within the U.S.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.


Can I return or exchange an item?

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.

How do I return an item?

Please contact our customer service team via info@purpledooralchemy.com. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@purpledooralchemy.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Crushed Minerals

What style of Crushed Minerals do you offer?

We offer the Crushed Minerals in four styles: Powder, Sand, Coarse and Extra Coarse. In our processing, we use American Society of Testing and Materials (ASTM) sieves. The Crushed Minerals are sifted in these sieves and seperated by our uniquely designated styles. Here we explain the sizes of each style.


How much is 5 grams in ounces and how many teaspoons is that?

We often get questions as to how our sizes compare to baking measurements, and what is it in ounces. Below you will find an explanation of how much to expect. However, each style and the type of mineral could greatly skew the measurement. This chart was made for our Sand style. Please, keep in mind that we sell our Crushed Minerals by weight and not by volume, how much space it fills a jar. Some minerals are lighter in weight than others, while others are much heavier. An example is that Selenite is a very light weight mineral compared to Pyrite, and dense mineral. Selenite will fill up a jar more than Pyrite will. Regarless of the space in the jar they are the same weight. A 5 gram Selenite product will be the same weight as a 5 gram Pyrite product.

Fun Fact: Every US nickel weighs exactly 5 grams.


What's a gram?

A gram is a small metric measurement of mass (weight) that is one-thousandth of a kilogram. In Imperial measurements, the measurement that the USA uses, 1 gram is .035 ounces.

Fun fact: A US Dollar bill weighs 1 gram.

Why do you use the metric system?

The metric system is the international system of weights and measurments. It is used universally as a set standard for many industries such the the scientific communities, to manufacturing, and to the International Gem Society.

We find that it is much easier, and a lot more accurate, to price and sell our products using the metric system.

Fun fact: One carat is 1/5th of a gram.


Are your crystals and minerals natural, and real?

Our crystals and minerals are real minerals. They are in their natural state unless otherwise noted. We do carry some manmade minerals and materials that will be called out as being manmade, a couple examples are: Terahertz Stone (Silicon) and Goldstone.

Most crystals and minerals on the market are treated to enhance the color. This is typically the case with Rose Quartz and Citrine. Rose Quartz goes through a radiation process or dyed to enhance the pink color. Citrine is often heat treated to enhance its yellow hue, or it is actually Amethyst that has been heated at high heat. Amethyst darkens to a dark, burnt orange and is typically sold as Citrine Geodes, chips, or raw specimens.

Other treatments used are to stabilize the mineral. Stabilizer coats the mineral so it is not as porous which prevents it from absorbing water, and to minimize breakage. This is typically used in the jewelry making process, but can also apply to spheres, tumbles, and slabs. Stabilizer is used to keep the integrity of a mineral and to prevent damage.

Are your crystals and minerals ethically sourced?

We have very close relationships with the mines, mine owners, and importers themselves. This allows us to be selective with who we work with and where our materials are sourced. Many of our suppliers own their own mine, process, and import their minerals. As an example, one of our big suppliers gives partial ownership of their mines to their workers, pay livable wages, and give back to the community. They do this through building schools, and building infrastructure to support the community.

When confict and war arise, such as what has happened in Afghanistan and the Ukraine War there are tarriffs in place to prevent certain materials from entering the USA from a country of origin. Most of the minerals and crystals such as Lapis Lazuli, Charoite and Shungite in the USA were imported prior to any conflict.


Wholesale and Bulk Pricing

We offer Bulk Pricing on our Crushed Minerals and Crystal Chips only. 

Our Bulk Pricing allows for mixing and matching different Styles and Sizes.

Buy at discounted prices

Minimum Qty Discount
3 + 5% off
6 + 10% off
9 + 15% off
12 + 20% off
15 + 25% off

For larger quantities please message us for wholesale pricing.

What is your Environmental Impact?

Purple Door Alchemy is dedicated in reducing our carbon footprint. For this reason, we use a solar energy system that supplies renewable energy to our facility.

We use recycled materials/PCR in our packaging and all of our packaging is recyclable. Purple Door Alchemy is registered under its parent company Preston Precision, LLC for France's Extended Producer Responsibility, and Germany's Verpackungsgesetz (Packaging Act). 

For our European Customers:

With this label we would like to show that we are a customer of Der Grüne Punkt - Duales System Deutschland GmbH in Germany and that our sales packaging for the German market participates in the dual system Der Grüne Punkt. 

The Green Dot is the financing symbol for the organisation of recovery, sorting and recycling of sales packaging. When you see the ‘Green Dot’ on packaging it means that for such packaging, a financial contribution has been paid to a qualified national packaging recovery organisation, set up in accordance with the principles defined in EU Directive 94/62 on packaging and packaging waste and the respective national laws.

We have made financial contributions to offset our packaging, and meet our recycling requirements by law. We have been given the "Green Dot" for our contributuons in France, and Germany.