FAQ

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@purpledooralchemy.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via infor@purpledooralchemy.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

We ship to most regions worldwide including EU countries such as France and Germany.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. If your order value is more than $25, we provide free shipping within the U.S.

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.

Please contact our customer service team via info@purpledooralchemy.com. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@purpledooralchemy.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

At Purple Door Alchemy, we believe in providing the highest quality products to our customers. We started crushing our own minerals to ensure superior quality control, better pricing, and complete transparency. Many crushed minerals on the market are color-enhanced using dyes, often without disclosure. By crushing our own minerals, we guarantee that our products are natural and authentic.

Our crushed minerals stand out for several reasons:

• Quality Control: We carefully select and crush our minerals to maintain their natural beauty and integrity, ensuring that you receive the best possible product.
• Better Pricing: By crushing our own minerals, we can offer competitive prices without compromising on quality.
• Superior Packaging: Unlike many competitors who use bags, we package our crushed minerals in sturdy jars. This not only protects the product from accidental spillage or bag rips but also makes it easier to use and store. Additionally, you can recycle our jars.
• Transparency: We provide detailed information about the origin and properties of our minerals, ensuring you know exactly what you’re getting.

No, our crushed minerals are not dyed or color-enhanced. We take pride in offering natural and authentic products. Many crushed minerals on the market are artificially colored without proper disclosure, but we guarantee the authenticity and purity of our minerals.

• Rose Quartz: Frequently dyed to achieve a more vibrant pink color. Authentic rose quartz has a gentle, natural pink hue that can vary in intensity.

• Amethyst: Often heat-treated to enhance its purple color or even create artificial versions. Genuine Amethyst ranges from pale lavender to deep violet. When it is crushed it is a lavender color, in this form it is typically dyed to enhance the purple hue.

• Citrine: Many Citrine stones on the market are actually heat-treated Amethyst or Smoky Quartz. True Citrine has a warm, golden-yellow color. When it is crushed it is a very pale yellow color, in this form it is typically dyed to enhance the yellow hue.

• Smoky Quartz: Sometimes irradiated to darken its color. Natural Smoky Quartz has a range of shades from light gray to deep brown. When it is crushed it is a very light grey color, in this form it is typically dyed to enhance the smoky hue.

• Turquoise: Frequently dyed to enhance its blue color, deliberatley mislabelled Chrysocolla or faked entirely by dying Howlite. Authentic Turquoise has a range of blue to green shades, often with natural matrix patterns. 

• Blue Apatite: When crushed it is often imitated by dying quartz. True Blue Apatite has a vibrant, blue green color that can be difficult to replicate.

• Peridot: Sometimes mimicked by dyed quartz due to its distinctive lime green color. Authentic Peridot has a unique, olive-green hue that stands out and often contains some host rock.

• Malachite: Frequently faked using dyed quartz or other green stones. Real Malachite has distinct, banded patterns in various shades of green, never clear or transparent, and never black.

These are just several of the most commonly faked or dyed minerals. It is not limited to just these minerals.

We start with high-quality raw minerals, which are carefully selected for their natural beauty and properties. The crushing process is meticulously controlled to maintain the integrity of the minerals. Our packaging in jars further ensures that the product remains in excellent condition until it reaches you.

Our crushed minerals are perfect for a variety of uses, including crystal grids, art projects, metaphysical practices, and more. The natural beauty and energy of our minerals can enhance your projects and spiritual practices, providing both aesthetic and energetic benefits.

We package our crushed minerals in durable jars, which offer superior protection compared to bags. This packaging method ensures that the minerals remain intact and are easy to use and store. Our jars also help prevent contamination and make it convenient to measure and dispense the minerals.

By choosing Purple Door Alchemy’s crushed minerals, you’re opting for quality, authenticity, and value. Experience the difference that our dedication to excellence can make in your projects and practices.

We offer the Crushed Minerals in four styles: Powder, Sand, Coarse and Extra Coarse. In our processing, we use American Society of Testing and Materials (ASTM) sieves. The Crushed Minerals are sifted in these sieves and seperated by our uniquely designated styles. Here we explain the sizes of each style.

We often get questions as to how our sizes compare to baking measurements, and what is it in ounces. Below you will find an explanation of how much to expect. However, each style and the type of mineral could greatly skew the measurement. This chart was made for our Sand style. Please, keep in mind that we sell our Crushed Minerals by weight and not by volume, how much space it fills a jar. Some minerals are lighter in weight than others, while others are much heavier. An example is that Selenite is a very light weight mineral compared to Pyrite, and dense mineral. Selenite will fill up a jar more than Pyrite will. Regarless of the space in the jar they are the same weight. A 5 gram Selenite product will be the same weight as a 5 gram Pyrite product.

Fun Fact: Every US nickel weighs exactly 5 grams.

A gram is a small metric measurement of mass (weight) that is one-thousandth of a kilogram. In Imperial measurements, the measurement that the USA uses, 1 gram is .035 ounces.

Fun fact: A US Dollar bill weighs 1 gram.

The metric system is the international system of weights and measurments. It is used universally as a set standard for many industries such the the scientific communities, to manufacturing, and to the International Gem Society.

We find that it is much easier, and a lot more accurate, to price and sell our products using the metric system.

Fun fact: One carat is 1/5th of a gram.

Our crystals and minerals are real minerals. They are in their natural state unless otherwise noted. We do carry some manmade minerals and materials that will be called out as being manmade, a couple examples are: Terahertz Stone (Silicon) and Goldstone.

Most crystals and minerals on the market are treated to enhance the color. This is typically the case with Rose Quartz and Citrine. Rose Quartz goes through a radiation process or dyed to enhance the pink color. Citrine is often heat treated to enhance its yellow hue, or it is actually Amethyst that has been heated at high heat. Amethyst darkens to a dark, burnt orange and is typically sold as Citrine Geodes, chips, or raw specimens.

Other treatments used are to stabilize the mineral. Stabilizer coats the mineral so it is not as porous which prevents it from absorbing water, and to minimize breakage. This is typically used in the jewelry making process, but can also apply to spheres, tumbles, and slabs. Stabilizer is used to keep the integrity of a mineral and to prevent damage.

We have very close relationships with the mines, mine owners, and importers themselves. This allows us to be selective with who we work with and where our materials are sourced. Many of our suppliers own their own mine, process, and import their minerals. As an example, one of our big suppliers gives partial ownership of their mines to their workers, pay livable wages, and give back to the community. They do this through building schools, and building infrastructure to support the community.

When confict and war arise, such as what has happened in Afghanistan and the Ukraine War there are tarriffs in place to prevent certain materials from entering the USA from a country of origin. Most of the minerals and crystals such as Lapis Lazuli, Charoite and Shungite in the USA were imported prior to any conflict.

At Purple Door Alchemy, we believe in transparency and ethical practices. We do not grade crystals, gems, and minerals ourselves because we are not certified gemologists. It's essential to leave this expertise to qualified professionals who can accurately assess the quality and characteristics of these precious materials.

If a crystal or gem arrives with a grading certificate from a reputable source, we may include this information in our product descriptions. We trust the grading scale used by certified gemologists who assessed the material before it came into our possession. However, there are many miners and distributors who will incorrectly give their products a higher grade to inflate the prices. We have knowledge of the grading scale, and when we see this practice we do not do business with those miners and vendors. 

We source our crystals and gems from reputable suppliers known for their high standards. These suppliers often employ certified gemologists who meticulously grade the materials based on color, clarity, and other factors. This ensures that our customers receive products of consistent quality and authenticity.

Absolutely. We prioritize sourcing from trusted suppliers and rely on their expertise in gem grading. This commitment allows us to provide genuine products that meet our customers' expectations for quality and ethical sourcing.

Some competitors may grade minerals and gems to enhance perceived value or justify higher prices. However, without proper certification and expertise, there's a risk of inaccurate grading, which can mislead consumers. At Purple Door Alchemy, we prioritize honesty and trustworthiness by deferring to certified gemologists for this critical evaluation.

Our dedication to ethical sourcing and transparency ensures that every crystal, gem, and mineral we offer is genuine and responsibly acquired. We stand behind our products with confidence, knowing they have been sourced and vetted with integrity.

Who are certified gemologists?

Certified Gemologists are professionals trained in the science of gemology, which involves the study of gemstones, their origins, properties, and grading standards. They undergo rigorous education and practical training to accurately evaluate the quality, authenticity, and value of gemstones based on recognized industry standards.

What do certified gemologists do?

Certified Gemologists conduct detailed examinations of gemstones using specialized tools and techniques. They assess factors such as color, clarity, cut, and carat weight to determine a stone's quality and market value. Their expertise ensures that gemstones are graded accurately and ethically, providing consumers with reliable information about their purchases.

How do gemologists receive their certification?

Gemologists typically receive their certification through accredited gemological institutes or organizations such as the Gemological Institute of America (GIA) or the International Gem Society (IGS). Certification programs include comprehensive coursework, practical gemstone identification exercises, and examinations. Upon successful completion of these requirements, gemologists earn certification credentials that validate their expertise in the field of gemology.

Why trust certified gemologists for grading?

Certified Gemologists adhere to strict grading standards established by reputable organizations. Their impartiality and adherence to industry guidelines ensure that gemstones are evaluated consistently and accurately. By relying on certified professionals for grading, Purple Door Alchemy maintains the integrity of our products and provides customers with confidence in the quality and authenticity of our crystals, gems, and minerals.

We offer Bulk Pricing on our Crushed Minerals and Crystal Chips only. 

Our Bulk Pricing allows for mixing and matching different Styles and Sizes.

Purple Door Alchemy is dedicated in reducing our carbon footprint. For this reason, we use a solar energy system that supplies renewable energy to our facility.

We use recycled materials/PCR in our packaging and all of our packaging is recyclable. Purple Door Alchemy is registered under its parent company Preston Precision, LLC for France's Extended Producer Responsibility, and Germany's Verpackungsgesetz (Packaging Act). 

For our European Customers:

With this label we would like to show that we are a customer of Der Grüne Punkt - Duales System Deutschland GmbH in Germany and that our sales packaging for the German market participates in the dual system Der Grüne Punkt. 

The Green Dot is the financing symbol for the organisation of recovery, sorting and recycling of sales packaging. When you see the ‘Green Dot’ on packaging it means that for such packaging, a financial contribution has been paid to a qualified national packaging recovery organisation, set up in accordance with the principles defined in EU Directive 94/62 on packaging and packaging waste and the respective national laws.

We have made financial contributions to offset our packaging, and meet our recycling requirements by law. We have been given the "Green Dot" for our contributuons in France, and Germany.

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